IOR SERVICE

Import/Export Commission Service

Expert handling customs and legal import procedures

Service overview

Are you an international business looking to import goods into the Vietnamese market but not ready to establish a company in Vietnam? Do you want to streamline your operations and focus on your core business activities? Monster Logistics' Import Delegation Service (IOR) is the solution for you.

Monster Logistics will act on behalf of your business as the named party on import records (Importer of Record), taking responsibility for handling all customs and tax procedures, ensuring the clearance process proceeds smoothly, efficiently, and on schedule.

IOR service process at Monster Logistics

  1. 01

    Request reception

    Customers provide basic information about the shipment, including cargo type, quantity, country of export, delivery location and estimated timeline. The Monster Logistics team will receive and assess the specific needs of each project.

  2. 02

    Solution consultation

    Based on cargo characteristics and customer requirements, Monster Logistics proposes a suitable implementation plan to optimize time, cost and delivery schedule.

  3. 03

    Service quotation

    After agreeing on the implementation plan, customers will receive a detailed quote along with a clear deployment plan to proactively manage budget and project timeline.

  4. 04

    Documentation preparation

    The professional team reviews information, prepares necessary documents and coordinates with relevant parties to ensure the processing proceeds smoothly.

  5. 05

    Implementation and shipment tracking

    Monster Logistics coordinates to perform necessary tasks, while monitoring the entire transportation process and regularly updating progress for customers.

  6. 06

    Cargo delivery

    After completing all processing stages, cargo is transported to the requested location and handed over according to the agreed plan.

  7. 07

    After-service support

    Monster Logistics continues to support customers in completing documentation, providing necessary information and handling arising requests after project completion.

Simplifying procedures, opening markets

Monster Logistics doesn't just serve as the named party on import records—we accompany you closely throughout the entire import journey. From HS code analysis and tax calculation to specialized licensing and customs liaison, we transform complex procedures into clear, simple processes. You focus on business growth, let us handle the rest.

Monster Logistics expert working with customs authorities

Benefits of using IOR service at Monster Logistics

Save deployment time

Businesses do not need to spend extensive resources learning import procedures or coordinating with multiple parties. Every step is supported and monitored by Monster Logistics throughout.

Optimize operational costs

Instead of building a dedicated team or incurring many management expenses, businesses can use IOR service to optimize budget and focus on core business activities.

Simplify import procedures

From information reception, document processing, shipment tracking to final delivery, everything follows a unified process, making it easy for customers to manage their shipments.

Support diverse product types

Monster Logistics has experience handling various product categories such as technology equipment, industrial machinery, electronic components, networking devices, project cargo, and specialized goods.

Enhance operational efficiency

Businesses can accelerate project implementation, shorten the time to deliver goods to usage locations, and ensure stable supply chain operations.

Continuous tracking and updates

Monster Logistics team regularly updates shipment status, supports handling arising issues, and ensures customers always know the actual progress.

Do you want to import goods into Vietnam?

At Monster Logistics, we are committed to providing professional, flexible, and effective IOR solutions, helping businesses optimize resources, save time, and enhance operational efficiency in the global supply chain.